Changelog
Follow up on the latest improvements and updates.
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We’ve released an updated snapshot to fix an issue with the “New Listing Added” workflow that was triggering unintended emails.
What was the issue?
Previously, the "New Listing Added" workflow was sending outreach emails encouraging people to claim their listing—even when the listing was submitted by the user themselves. This created confusion and a poor user experience.
What’s been fixed:
- Renamed the original workflow (which includes outreach emails) to "Free Listing Outreach"
- Created a new workflow "New Listing Added" designed specifically for users who add their own listings. This includes a confirmation email, not a claim prompt.
- Updated app logic to ensure the new "New Listing Added" workflow only fires when a user adds their own listing from the front end of your SmartDirectoryAI site.
The "Free Listing Outreach" workflow now requires manual enrollment—giving you full control over who receives claim reminder emails.
How to get the update:
- Head to your Members’ Area and open the Importing & Loading Your SmartDirectoryAI Snapshot topic.
- Follow this video tutorial to update your snapshot without overwriting existing data.
What’s new in the updated snapshot:
Email Templates:
- New Listing Added (confirmation email)
Workflows:
- New: Free Listing Outreach
- Modified: New Listing Added
This update ensures that your automations provide a smoother, more personalized experience for both prospects and users alike.
We have updated the process for consumers claiming and adding listings. Previously, consumers had to provide a second email address in order to claim a listing—they could not use the same email attached to that listing.
Now, if the consumer attempts to use the same email that is already attached to the business listing, the system will append +user to their email address. This ensures that HighLevel treats the consumer and business contacts as two separate contacts, while still delivering all emails to the user's single inbox.
For example, if you have a listing called
Bob's Ice Cream Shop
with email bobsicecreamshop@gmail.com, and then Bob comes to claim his listing and signs up with the same email, SmartDirectoryAI will automatically update the consumer contact email to bobsicecreamshop+user@gmail.com, while leaving the business contact as is.