Details:
- Created a complete visual flowchart outlining Outreach, Claiming, and Add New Business processes.
- Documented verification, approval, and rejection pathways for all listing types.
- Introduced clear differentiation between business-driven and consumer-driven entries.
- Improved internal verification steps to reduce spam or low-quality submissions.
- Added automated communication touchpoints for each stage of the process.
Impact:
This update improves onboarding clarity, ensures consistent listing quality, and provides a step-by-step reference for both support staff and end-users.